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PRIVACY POLICY

LAST UPDATED September 12, 2026

Everfall ("Everfall," "we," "us," or "our") operates everfallcommunity.com, the Everfall FiveM community and game servers, and Everfall Discord applications and bots, including Enceladus and Triton (collectively, the "Services"). This Privacy Policy explains what information we process, why we process it, where it comes from, when we disclose it, and the choices available to you.

Contact us about this policy or a privacy request at legal@everfallcommunity.com.

1. Information We Process

Depending on how you use the Services, we may process the following categories of information:

  • Discord account information. Your Discord user ID, username, display name, avatar, email address made available through Discord OAuth, multi-factor-authentication status, server membership, roles, and other profile information needed to authenticate you or provide a requested community feature. We do not receive your Discord password.
  • Account and session information. Your Everfall account identifier, authentication-provider records, session identifiers, session expiration, IP address, user agent, and security or administrative status.
  • Community and game information. Linked FiveM and Discord identifiers; character names and identifiers; community, organization, business, job, faction, and permission memberships; gameplay progression; in-game banking, transaction, and invoice records; server connection information; and moderation, warning, ban, or appeal records.
  • Content you and other users provide. Application and form responses, support tickets, reports, messages, comments, votes, reactions, feedback, attachments, and communications with community staff or our bots. Roleplay medical, justice, dispatch, and incident records are fictional game records. Do not submit real medical, financial, government-identity, or other highly sensitive personal information.
  • Discord bot data. Enceladus processes member and role updates and content in designated moderation, suggestion, ticket, application, and audit workflows. Triton processes member and role information for game authorization and content from designated third-party ticket-bot messages for support workflows. Our current functionality does not require Discord presence data.
  • Files and technical metadata. File names, types, sizes, integrity hashes, storage metadata, upload status, and the contents of files you choose to attach.
  • Diagnostics, analytics, and device information. Requested pages, referrers, approximate location derived from network information, browser and device type, operating system, performance measurements, error details, request timing, and interactions needed to diagnose failures. Sentry may collect sampled session replays; text and form inputs are masked and media is blocked in those recordings.

2. Sources of Information

We receive information:

  • directly from you when you sign in, submit a form, create a ticket, upload a file, communicate, or use a community or game feature;
  • from Discord when you authorize sign-in, interact with an Everfall bot, or participate in a Discord server where the bot is installed;
  • from the Everfall FiveM servers and connected community systems when you play or use linked services;
  • from community staff and other users when they submit applications, tickets, reports, moderation records, or messages involving you; and
  • automatically from browsers, devices, servers, security controls, analytics, and diagnostic providers.

3. How We Use Information

We use information to:

  • authenticate accounts and link a Discord identity to the correct Everfall user or character;
  • operate the website, game servers, applications, tickets, forms, messaging, notifications, and file transfers;
  • synchronize Discord and game roles, check membership and permissions, and provide requested support or administrative workflows;
  • enforce community rules, prevent abuse, investigate incidents, preserve security, and maintain appropriate audit records;
  • operate in-game systems such as organizations, character services, banking, invoices, and the mobile data terminal;
  • diagnose errors, measure reliability and performance, protect the Services, and improve their operation;
  • communicate about requests, applications, tickets, account security, and material service or policy changes; and
  • comply with applicable law, enforce our agreements, and protect users, Everfall, and others.

Where applicable law requires a legal basis, we rely on performance of our agreement with you, our legitimate interests in operating and securing a roleplay community, your consent where it is requested, and compliance with legal obligations. You may withdraw consent at any time, but that does not affect processing that already occurred or processing supported by another lawful basis.

4. Discord Data and Privileged Intents

We request only the Discord access needed for an active feature. Enceladus and Triton use the Guild Members and Message Content privileged intents for the member, role, moderation, audit, ticket, and game-support functions described above. We do not use privileged intent data for advertising, data brokerage, user profiling, or training machine-learning or artificial-intelligence models. We do not sell or license Discord API data.

Discord data is disclosed only to service providers that help us operate the stated functionality, when you direct us to disclose it, or when disclosure is required by law. We update or delete Discord API data when it is no longer needed for an approved feature, when Discord asks us to do so, or when the affected user makes a valid deletion request, unless a legal obligation requires retention.

5. When We Disclose Information

We may disclose information to:

  • Authorized Everfall personnel. Community owners, administrators, moderators, department or organization staff, and support personnel may access information only to perform their assigned duties. Access depends on the relevant ticket, organization, role, and visibility rules.
  • Service providers. Discord provides identity and bot functionality; Vercel hosts the website and supplies aggregated Web Analytics and Speed Insights; Sentry supplies error, performance, and replay diagnostics; Fillout hosts embedded application forms; UploadThing and Cloudflare R2 support file transfer and storage; and infrastructure providers supply databases, networking, and operational hosting. These providers process information under their own terms and privacy notices and on our behalf where applicable.
  • Legal and safety recipients. We may disclose information when reasonably necessary to comply with law, respond to lawful process, investigate fraud or abuse, protect safety or rights, or enforce our agreements.
  • A successor operator. If responsibility for the Services is reorganized or transferred, the relevant information may transfer with it subject to this policy and applicable law.

We do not sell personal information. We do not share personal information for cross-context behavioral advertising and do not use Discord API data for advertising or marketing.

6. Cookies, Sessions, Analytics, and Diagnostics

The website uses cookies or similar browser storage needed for authentication, session security, preferences, and service operation. Blocking essential storage may prevent sign-in or authenticated features from working.

Vercel Web Analytics collects aggregated page, referrer, general location, browser, device, and operating-system statistics without third-party cookies or identifiers that follow you across websites. Vercel Speed Insights measures real-world loading, responsiveness, and visual-stability performance. Sentry receives errors, traces, technical context, and sampled privacy-masked session replays so we can reproduce and repair failures. Where local law requires a choice for non-essential technologies, we will honor that requirement.

7. Retention

We retain information only for as long as reasonably necessary for the purpose described in this policy, including service operation, community safety, appeals, dispute resolution, security, auditing, and legal obligations. The retention period depends on the type and context of the record:

  • account and session records are retained while needed to maintain the account, authenticate the user, and protect the Services;
  • application, ticket, message, attachment, moderation, and game records are retained while the related workflow remains active and afterward where reasonably needed for community safety, appeals, integrity, or audit history;
  • Discord gateway caches and temporary presence or connection state are transient, while Discord API data stored in a workflow follows that workflow's retention needs and Discord's deletion requirements;
  • incomplete uploads and short-lived tokens expire automatically, while completed attachments follow the related ticket or record;
  • analytics and diagnostics follow the configured retention periods of the relevant provider; and
  • backup copies may remain until they are overwritten through the ordinary backup cycle.

We delete or de-identify information when it is no longer needed, subject to technical limitations and lawful retention requirements.

8. Security

We use measures designed to protect information, including access controls, role-based authorization, server-side validation, credential separation, encrypted transport, protected service credentials, integrity checks, and encryption for supported stored ticket attachments. No system is completely secure, so we cannot guarantee that unauthorized access or loss will never occur.

9. Your Privacy Rights and Choices

Depending on where you live, you may have the right to request access to, correction of, deletion of, or a portable copy of your personal information; to object to or restrict certain processing; to withdraw consent; and to appeal a denied request or complain to a privacy regulator. We will not discriminate against you for exercising an applicable privacy right.

Send requests to legal@everfallcommunity.com. Include your Discord user ID and enough information to identify the relevant Everfall account or record. We may ask for additional verification before acting. We may retain or withhold information where an applicable exception permits or requires it, including records needed for security, fraud prevention, legal compliance, or the rights of other users.

You can disconnect Everfall from your Discord account through Discord's Authorized Apps settings. You can also leave a Discord server or remove a bot if you have sufficient server permission. Those actions stop future access through that connection but may not automatically delete records already retained for the purposes described above.

10. International Processing

Everfall and its service providers may process information in countries other than the one where you live. Where required, we use appropriate safeguards for international transfers and provide the rights required by applicable law.

11. Automated Rules

The Services use automated validation, authorization, anti-abuse, and content-policy rules. These rules may block a request, flag prohibited application content, or limit access based on verified account, role, character, or community status. Staff may review relevant community decisions. We do not use automated decision-making that produces legal or similarly significant real-world effects.

12. Age Limit

The Services are intended for people who are at least 18 years old. We do not knowingly collect personal information from anyone under 18. If you believe a person under 18 has provided personal information, contact us so we can investigate and delete it where appropriate.

The Services may link to or embed third-party services. Their processing is governed by their own privacy notices. This policy does not control a third party's independent practices.

14. Changes to This Policy

We may update this policy as the Services, our data practices, or applicable requirements change. We will update the "Last updated" date and provide additional notice when required.

15. Contact Us

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